How quickly is an order sent?
Processing normally takes 1–2 business days after payment authorization. Transit after dispatch is estimated at 4–6 business days.
Can I return or exchange an item?
Eligible requests may be opened within 30 days after delivery. New, unused non-defective items and damaged, defective, incorrect, incomplete, or materially misdescribed items are covered by the detailed Refund Policy.
Is there a return fee?
A free prepaid return label is included in the package, and there is no restocking fee.
When is a refund sent?
An approved refund is processed or initiated to the original payment method within 10 days. Bank posting time is separate.
How can I pay?
Prices are presented in CAD. Use the payment methods actually displayed by Shopify checkout; see the Payment Policy.
How do I get order or product help?
Use the Contact Us page and include the order number and checkout email when contacting customer care.